Care & Repair’s promises to you
We will always arrange appointments when visiting you and we aim to notify you if we are unable to keep to the agreed time.
All staff will have visible identification and will be polite, respectful, helpful, and professional.
We will use clear, plain language and will provide information in the best format for you.
We will treat all your personal information in a discreet and confidential manner, and it will be securely stored.
We will give you time to change your mind before any work starts.
We will ensure you are listened to at every stage.
We will agree timescales with you; if delays should occur, we will keep you informed.
We operate a Code of Conduct for all our contractors to ensure quality workmanship, courteous and respectful behaviour, punctuality, and cultural sensitivity.
We will use your feedback to keep on improving our service.