Compliments, Comments & Complaints


We want to hear from you

We are constantly trying to ensure that we are delivering the best possible services and it is important that we listen to what you have to say.


If you have been pleased by the quality of service you have received from any team or individual, please contact the office on 0113 240 6009, email us at or write a note to us (323 Roundhay Road, Leeds LS8 4HT) and we will pass on your comments.


Your feedback is very important to us and helps us to shape the services we offer in the future.

Get involved

We have a range of opportunities for you to get involved so have a look at how you can support us


As part of our commitment to improving our services, we welcome your views.

Whilst we aim to provide a service that is problem free, things do go wrong from time to time. We are committed to providing a resolution in a timely way but, if this does not happen to your satisfaction, we have a complaints procedure that ensures all issues are recorded and then addressed quickly and fairly.