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Care & Repair are an independent home improvement agency with charitable status and operate across the whole of the Leeds Metropolitan area. We have been assisting older people, people with disabilities, people who have struggled to pay their heating and energy bills since 1987.

We offer services that are efficient and can be flexible to the client as well as prices that suit the needs of the individual and that will sustain them in the long-term. We have always adopted a person-centred approach, focused on reducing health inequalities and providing clients with a safe and warm home environment and the means to connect with local communities.

What you can expect from our staff: Our promise to you.

Our staff will respond in a prompt and efficient manner to any requests for assistance.

  • If we are visiting you in your home we will always make an appointment and carry identification with us.
  • You will always be given a name and contact number of the person visiting you and a description of how we will help you.
  • We will always obtain your permission to contact other people or agencies on your behalf.
  • Copies of relevant documents will be given to you and you will be given time to change your mind.
  • We will use clear, plain language and will provide information in the best format for you.
  • We will treat all personal and sensitive information received in a discreet and confidential manner.
  • You have the right to see any information we have recorded about you, which may include any correspondence, estimates, plans etc.
  • We will tell you details of the work to be carried out and keep you updated on progress, if delays should occur, we will keep you informed.
  • We will make you aware of any work that you need to pay for and get your permission to proceed with it.
  • At the end of the process, we will send out a survey for you to complete, which gives us information about how we can improve our services.

We operate a Code of Conduct for all our contractors to ensure quality workmanship, courteous and respectful behaviour, punctuality, and cultural sensitivity. We have a person centred approach to service delivery. As a client of Care & Repair you may request a review of the service you are receiving or your support plan at any time.

Our Partners

Our Partners

We would not have seen so many of our clients through to a better quality of living without the support of some of the organisations we are partnered with.

Recognition

Our amazing staff team have made a noticeable impact on the lives of people in Leeds and have worked to improve the processes we use to deliver our services.
© Copyright Care & Repair 2022. All Rights Reserved.

Care and Repair Leeds is a Registered Society with charitable status. Reg. no. 25858R

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