About - Care & Repair

At Care & Repair, our door is always open to help everyone maintain their independence at home. Whether you are in receipt of grants and funding or funding the project yourself.

Our Priorities:

Removing the worries surrounding your home

Ensuring each job is tailored to your needs

Finding the right support for you

Ensuring you have continued independence

This service can include:

Information, advice and support to inform your choices and provide you with the right support
A visit to your home to further understand and help form your decisions
Forming a specialised plan to aid your independence or
Providing strong support as you work out the right steps to take when planning.
Ensuring only the very trusted service providers carry out the work.
Working out which job suits you best – so that you have the best price.
Any other financial support – helping you to access this.

We do hope you will take the time to contact us so we can discuss all the options available to you.

With over thirty years’ experience in supporting home independence, you can trust the staff at Care & Repair to help you to make your home suit your requirements now and in the future.

What you can expect from our staff: Our promise to you.

Our staff will respond in a prompt and efficient manner to any requests for assistance.

If we are visiting you in your home we will always make an appointment and carry identification with us.
You will always be given a name and contact number of the person visiting you and a description of how we will help you.
We will always obtain your permission to contact other people or agencies on your behalf.
Copies of relevant documents will be given to you and you will be given time to change your mind.
We will use clear, plain language and will provide information in the best format for you.
We will treat all personal and sensitive information received in a discreet and confidential manner.
You have the right to see any information we have recorded about you, which may include any correspondence, estimates, plans etc.
We will tell you details of the work to be carried out and keep you updated on progress, if delays should occur, we will keep you informed.
We will make you aware of any work that you need to pay for and get your permission to proceed with it.
At the end of the process, we will send out a survey for you to complete, which gives us information about how we can improve our services.

We operate a Code of Conduct for all our contractors to ensure quality workmanship, courteous and respectful behaviour, punctuality, and cultural sensitivity. We have a person centred approach to service delivery. As a client of Care & Repair you may request a review of the service you are receiving or your support plan at any time.

About Us

At Care & Repair, our door is always open to help everyone maintain their independence at home. Whether you are in receipt of grants and funding or funding the project yourself.

Our Priorities:

What you can expect from our staff: Our promise to you.