31 January 2023

The Enhance Programme Helps Out


The Challenge

Mr R. is a 94-year-old man who lives on his own was referred to the Enhance programme by his O.T. (Occupational Therapist) after discharge from hospital to ensure he had adequate equipment and adaptations made in the home to help him move safely around.

On our first visit is was clear that Mr R. was receiving a lot of help and support from his daughter, his main carer, who helped with banking, bills and shopping, plus cooking and cleaning. However, on the second visit we were informed his daughter had sadly died very suddenly, and so we completely reviewed Mr R.’s needs under the Enhance programme as follows:

Mr R was able to move safely around his home without the need for any grab rails to be installed.

Mr R struggled with his laundry as he had to walk to the local laundrette to dry his clothes – a significant challenge due to his poor eyesight and crossing busy roads.

There was no Co2 detector fitted where the boiler was installed.

Mr R. would need help with banking/bills, shopping, cooking and cleaning and collecting prescriptions.

Support was needed with transport to hospital appointments.

Mr R. has a granddaughter who may offer support.

The Solution

The Enhance programme supported Mr R. by:

Providing a Welcome Pack containing basic essentials.

Making a referral to Green Doctor to provide a Co2 detector and clothes airer to enable Mr R. to dry his clothes at home.

Making a referral to Adult Social Care regarding an assessment for a care package to help Mr R. with daily tasks such as cooking, cleaning and shopping

Providing information on setting up direct debits for paying bills, so reducing his reliance on his granddaughter.

Contacting Mr R.’s granddaughter to inform her what had been put in place and to see what level of support she was able to offer her grandfather. The granddaughter said she was able to assist with the shopping and cleaning.  The C&R Enhance Support Worker gave her his contact details in case she too needed support.

Referring Mr R. to Care & Repair’s Fuel Poverty Scheme and as a result Mr R. was provided with an air fryer to cook safely with.

Giving information on the NHS Hospital Transport Service, directing him to the number on the appointment letter to call along with offering support from the C&R Enhance Support Worker to arrange transport for him if needed.

Contacting his GP to arrange home delivery of Mr R.’s prescriptions.