The services had twice tried to provide the family with a wetfloor shower room. It was found that this was completely impractical and unsuitable for the client’s needs. Due to the shower tray immediately filling up with water and spilling over, leaking through the kitchen ceiling and consumer units below and showing signs of stress in the woodwork due to so much water, the shower was unusable. This had completely destroyed the confidence of the clients in getting a bathroom that worked for them. The extractor fan was far too noisy for the client and the shower head produced a spray pattern so close to the wall that they would have restricted movement, a huge issue for their involuntary movements.