Care & Repair (Leeds) is committed to providing quality services, which are responsive to our service users and to being helpful and courteous to all those who use its services.

We aim to provide good advice, support, and assistance, as well as speedy replies to any enquiries.

As an organisation we want all our service users and employees to feel included, so that everyone can add value and fulfil their potential without fear of discrimination.

Our first aim is to give no cause for complaint, but our second aim is to ensure that we hear about any occasions when our service is not up to standard, so that we can improve. We therefore offer the Client Complaints Policy & Procedure below to ensure that any problem is dealt with properly and fairly.