1 August 2022

A Complete Turnaround for a Bathroom


The Challenge

A client living with spinal stenosis had been struggling to use her bath properly.

She had no other adaptations and needed support with washing – after using the bath to lie down in properly for bathing, she required immediate help to lift herself out again. As a result she relied heavily on her family and was in desperate need of regaining some independence.

When contacting her Housing Association for support, she was told that she could not have an adaptation fitted through their services. However, her O.T. (Occupational Therapist) advised her of the adaptations that would be possible to carry out and she was signposted to Care & Repair.


The Solution

Two members of our Building Services team came out to assess the existing bath and identify essential changes required, before planning and implementing the project for the contractors.

Everything was decided and, working closely with the client, all issues were addressed at the initial meeting. Clear communication was maintained with the client on the work that would be carried out.

Once appointed the contractors started work. They removed tiling and the bath, replacing it with  a thermostatic mixer shower, waterproof adhesive tiles, humidistat fan, a new light fitting, grab rail and a shower rail. At all stages the client’s needs were at the forefront of this work.

The tiling around the sink area was also replaced with brand new waterproof adhesive tiles complete with tile grout, as a courtesy from the contractors at no extra cost. Within a day of beginning the project, the contractors had completed the works and the work was signed off by Care & Repair the following week.

The client told us:

“Throughout the process I was kept up to date with everything, including any changes or delays. I received clear responses to any questions and regular updates on everything regarding the work, which gave me complete peace of mind. Everything is perfect, I could not fault the contractors, they were fantastic at turning this around”.